At Mediablanket Ltd all our customers are important to us, and we believe that you have the right to a fair, prompt and polite service at all times.
If you are not happy with any part of our service or product that we have arranged for you, you can choose to tell us by writing, emailing or calling us.
To help us consider and resolve any issues or concerns that you may have please provide the following information:
Your contact details including your email address;
What your complaint is about;
If applicable, names and dates of the people you have spoken to; and
What would you like us to do to make things right.
Please send details of your complaint to: email@example.com or write to;
The Old Bank
247 Chapel Street
Alternatively you can call us on 0161 711 0415 (Call charges apply - 8-10p per minute from BT landlines, mobiles and other providers may vary)
Upon receipt of your complaint, we will do our up most to resolve it by the end of the next working day, by dealing with it effectively and in a helpful manner
If we can't do this, we will send you a prompt written acknowledgement of your complaint within 5 working days where possible and tell you who is dealing with it. In addition, we will provide you with a copy of our complaints handling procedure. If we need to investigate your complaint further to respond fully, we will tell you and keep you regularly updated.
We will send you our final response as soon as possible but within eight weeks of receiving your complaint.
Our letter will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied after the eight weeks or the final response letter
The Financial Ombudsman Service is an independent organisation. They look to sort out complaints that consumers and financial businesses haven’t been able to resolve between themselves.
To find out more about the service visit www.financial-ombudsman.org.uk
Financial Ombudsman Service
Telephone: 0800 023 4567. Calls to this number are normally free for people ringing from a "fixed line" phone - but charges may apply if you call from a mobile telephone
Telephone: 0300 123 9123. Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs
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